1. Which countries do you ship to?

We currently ship to Germany and the United States only.

2. Is shipping free?

Yes, shipping is completely free for all orders within Germany and the United States.

3. How long does it take to process and ship my order?
• Order Processing: Typically takes 2 to 3 business days.
• Shipping: Shipping usually takes 4 to 6 business days (Monday to Friday).

4. What are your working hours?

Our working hours are Monday to Friday from 9:00 AM to 5:00 PM (Berlin time).

5. Can I return a product?

Yes, you can return a product within 30 days of receiving it if it is defective or shipped incorrectly (such as incorrect sizes).

6. What is your return policy?

If there is an issue with the product or the size, you can return it within 14 days from the initiation of the return process.

7. What payment methods do you accept?

We accept all four major credit cards (Visa, MasterCard, American Express, and Discover) with a high level of security, using SSL protection to secure your payment data.

8. How can I contact you?

You can reach us during working hours via:
• Email: info@belin.store
• Phone/WhatsApp: You can call or message us on the same number or use the icon at the bottom right of the website.

9. Is support available after working hours?

Currently, we provide support only during our working hours. Rest assured, we will respond to your inquiries as quickly as possible during our working hours.

10. How can I track my order?

You will receive an email with tracking details once your order is shipped. You can track your shipment through the link provided in the email.

11. Do your products come with a warranty?

Yes, we offer a warranty on products against defects in workmanship or materials. If there is any issue, we can assist you in exchanging or returning the product as per our return policy.

12. What materials are used in your leather jackets?

All leather jackets in our store are made from high-quality genuine leather, carefully selected to ensure comfort and durability. We source our leather from trusted suppliers to guarantee it is free from defects and meets the highest quality standards.

13. How should I care for my leather jacket?
• Avoid prolonged exposure to direct sunlight.
• Store your jacket in a cool, dry place, away from moisture.
• Regularly clean the leather using a dedicated leather care product to maintain its color and flexibility.
• If the jacket gets dirty, gently wipe it with a damp cloth and allow it to air dry naturally.

14. Are the jackets available in multiple sizes?

Yes, we offer a range of sizes to cater to all customers. We recommend checking our size guide before placing an order to ensure the jacket fits you perfectly.

15. Can I customize my leather jacket?

Currently, we do not offer customization for leather jackets, but we are always working to expand our options to meet customer needs. Be sure to follow our store for any updates.

16. Can I buy the products as a gift?

Yes, you can purchase leather jackets as gifts. We also offer gift notes if you’d like to include a personalized message. Please contact us via email to provide the details of your order.

Important Notes:
• All orders are shipped from Monday to Friday only.
• Shipping times may vary depending on the delivery location (Germany or the United States).
• Please ensure your payment details are accurate to avoid any delays in processing your order.

We hope this content is helpful. If you have any other questions, feel free to contact us through the available channels. We are here to assist you!

Contact Us

Business Name: Belin

Phone Number: +49 15510 929773

Support Email: info@belin.store

Business Address: Hartmann-Ibach-Straße, Frankfurt am Main, 60389, Germany

Business Days: Monday – Friday, 9 AM – 5 PM