Payment Policy
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At Enexia, we are committed to offering a secure and seamless payment experience for our UK-based customers. Please review the following terms that govern how we handle payments on our website.
1. Accepted Payment Methods
We currently accept the following major debit and credit cards:
• MasterCard
• Visa
• Discover
• American Express
All transactions are processed securely through Stripe, a leading UK-compliant payment gateway. Your card will be charged in British Pounds (GBP) at the time of purchase.
2. Currency
All prices are listed and charged in GBP (British Pounds). We do not accept or process payments in any other currency. Currency conversions or fees applied by your card issuer (especially for international cards) are not our responsibility.
3. Payment Processing
Your payment is processed immediately after placing your order. You will receive an order confirmation and payment receipt via email once your payment is successfully authorized.
4. Security
Your payment and personal details are protected using industry-standard SSL encryption. We do not store any credit or debit card details on our servers. All data is securely handled by Stripe in compliance with UK and international data protection laws.
5. VAT, Taxes & Additional Fees
All applicable taxes, including VAT, are included in the final price displayed at checkout. No hidden charges will be added. Shipping fees (if applicable) are also clearly stated before you complete your purchase.
6. Declined or Failed Payments
If your payment is declined or fails to process, you will be notified immediately. In such cases, please verify your card details or try a different method. You can also contact our support team for assistance.
7. Payment Cancellations & Refunds
• You may cancel your order for a full refund before it is shipped.
• If your order has already been dispatched, please refer to our [Return & Refund Policy].
• Refunds are always returned to the original payment method used during checkout.
8. Confirmation of Payment
Once payment is complete, a detailed receipt will be sent to your email. If you do not receive it within 24 hours, please contact our support team to ensure your transaction was successful.
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Contact & Company Information
For questions or support, please contact us:
Customer Service:
• Email: contact@enexia.store
• Phone (UK): +44 7455 295565
• Contact Page: https://enexia.store/contact/
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Company Details:
• Company Name: ENEXIA UK LTD
• Company Registration Number: 15479663
• Registered Address: 8 Clock House Parade, North Circular Road, London, N13 6BG, United Kingdom